Call toll-free in Canada 1 800 222-9775   |   Français

Home    Print Version

Work Recovery Program

Back to portal homepage

Our Work Recovery Program provides clients with occupational rehabilitation to facilitate a timely, effective, and safe return to work.

The program includes a wide variety of therapy services delivered through a structured, personalized schedule of daily activities, using interdisciplinary teams comprised of team co‑ordinators/team managers, physicians, occupational therapists, physiotherapists, social workers, and nurses. WRC pic 1The services of psychologists, a psychometrist, a dietitian, an occupational therapy technician, a fitness/recreation co‑ordinator, and rehabilitation assistants are also available. Individual treatments are based on musculoskeletal, cardiovascular, psychosocial and functional assessments, as well as each client's job requirements.

Treatment length
Treatment length is dependent on condition and progress. Generally, clients participate in a 6.5-hour treatment day. Regular hours of operation are Monday to Friday from 8 a.m. to 4 p.m., although treatment ends at noon on Friday.

Referral optionsWRC pic2
Clients are assigned to teams based on job demands or specialty services required.

Treatment options include:
Work-specific rehabilitation teams:

  • Work-specific rehabilitation teams provide treatment to injuries to help clients meet their job demands. Treatment helps to restore function, increase strength, improve conditioning, reduce pain and address barriers.
  • Sedentary/light job demands: treatment areas are set up to simulate jobs that are classified according to their physical demand characteristics as sedentary or light.
  • Medium/heavy job demands: treatment areas are set up to simulate jobs that are classified according to their physical demand characteristics as medium or heavy.

Specialized teams:

  • Complex regional pain syndrome (CRPS): multidisciplinary treatments for clients focused on pain management through the use of electrotherapeutic modalities, pharmaceutical interventions, desensitization techniques, psychosocial counselling, and functional activities.
  • Cumulative trauma disorders (CTD): multidisciplinary treatments for upper extremity cumulative trauma disorders causing neck, shoulder, elbow and/or wrist pain. Treatment focuses on effective self-management of pain and other symptoms, education, exercise, improvement of work setting ergonomics and use of safe work techniques.
  • Mild traumatic brain injury (mTBI): multidisciplinary treatments for clients who require cognitive rehabilitation and/or treatment to address the physical symptoms of mild head injury or post concussion syndrome, as well as work conditioning.
  • Traumatic psychological injuries (TPI): multidisciplinary treatments for clients focused on psychological distress caused by exposure to workplace traumas. Treatment focuses on the core psychological, functional, and physical barriers to return to work to help the client recover.
  • Stalled return to work: identifies the physical, medical, functional and psychosocial barriers to progress on a return-to-work program and determines effective strategies to address the barriers.
  • Opioid reduction: multidisciplinary approach that provides an integrated opioid reduction plus functional restoration-cognitive behavioural program for clients with opioid dependency.
  • Multidisciplinary consultation: multidisciplinary assessments that include medical, psychosocial, physical and functional status to determine appropriate treatment recommendations.


  • Contemplating Change or motivational enhancement therapy (MET): Contemplating Change is based on principles of motivational psychology and is designed to produce rapid internally-motivated change. This treatment strategy employs motivational strategies to mobilize the client's own change resources to take the client from where they are currently in the cycle of change and help them move toward "preparation", where they can participate in rehabilitation/return to work and where successful sustained change can be accomplished.
  • Work conditioning: physiotherapy service for the subacute phase of recovery with a focus on exercise, education and job tasks to prepare for a safe return to work.
  • Gradual return to work: an occupational therapist plans a return to work according to the client's functional capabilities, including a progressive increase of the hours of work and duties.
  • Mobility assessment: ambulating (crutches, canes) and seating needs (wheelchairs, scooters) are determined and prescribed following assessment. Wheelchair maintenance is provided, as needed.
  • Traumatic psychological injuries assessment: evaluation of clients who experience a traumatic event at work that may involve actual or threatened death or serious injury and leads to unresolved psychological distress
  • Outpatient services: outpatient physiotherapy, occupational therapy, nutritional counselling, psychosocial counselling and/or medical exams.

Group education sessions: are regularly provided for injured workers who would benefit from learning more about symptom management strategies, safe work practices, the benefits of exercise, relaxation training, transfer techniques, and other relevant topics.

  • Understanding Pain: information about the pain system and how injuries affect this system. Looks at what clients can do to keep their symptoms under control so that they can do the activities they want.
  • Safety Culture: describes the attitudes, beliefs, perceptions and values that employees share about safety in the workplace. The Occupational Health and Safety Act and safe work habits are discussed. Reviews how using proper body mechanics will help prevent injuries and provides suggestions that help make work tasks and household chores easier on the body. Practical session reviews proper lifting, posture and work simplification.
  • Transfer Class: training in correct lifting and transferring of patients for health care workers.
  • Benefits of Exercise: teaches the importance of regular exercise.
  • Restful Sleep: Learn about sleep, the stages of sleep, and what to do to get a better night's sleep.
  • Nutrition Since Your Injury: group education with the dietitian to learn how to establish a healthy, balanced diet. Learn the link between what we eat and how we feel.
  • Leisure and Lifestyle: learn about a lifestyle checklist that gives you a description of your lifestyle and provides an explanation on the need to make positive lifestyle changes. This session will help you develop safe and healthy home and work-related habits.
  • Stress Management and Relaxation Training: the importance of being able to effectively relax in today's busy world. Reviews four different relaxation techniques.

Contact information

For more information, please call Mike Bewsher, Work Recovery Program manager, at 506 738-4301 or 1 800 222-9775.

Resources on work recovery

 Family Brochure
Family Information Brochure
Client Orientation Handbook
Client Orientation Handbook
  Work Recovery Program
Work Recovery

Twitter YouTube LinkIn

© 2018 WorkSafeNB